Why call first?

We get a lot of phone calls every day. By calling first, we can determine how urgent your complaint is. Our triage officer will ask you a number of questions to assess the seriousness of your situation (the urgency). Sometimes we also ask standard questions that are mandatory.

The triage nurse ensures that you get the right help at the right time as quickly as possible.

Are you calling for someone else? Make s.v.p. dat you are with the patient and have the data at hand.

Based on the telephone conversation, you will receive appropriate follow-up advice:

Possible outcomes:

• Self-care advice (triage consultation)
  In case of less urgent complaints, you will receive medical advice by telephone and you can contact your own GP the next working day.
• Consultation at the General Practitioner
  You will be given an appointment. Please note: this is a target time. Patients with more urgency go first, so you may have to wait longer.
• Visit of the general practitioner
  In some cases, the doctor will come to your home.

What data does the triage nurse want to know about the patient?

• Name
• Date of birth
• Address
• Phone number where you can be reached
• Name of GP
• BSN number
• Medication use
• Medical history
• Height of any fever