{"id":54593,"date":"2025-05-23T13:46:44","date_gmt":"2025-05-23T11:46:44","guid":{"rendered":"https:\/\/haphellegat.mindd.dev\/?page_id=54593"},"modified":"2025-08-18T17:48:42","modified_gmt":"2025-08-18T15:48:42","slug":"why-call-first","status":"publish","type":"page","link":"https:\/\/haphellegat.nl\/en\/why-call-first\/","title":{"rendered":"Why call first?"},"content":{"rendered":"\n<p>We get a lot of phone calls every day. By <strong>calling first<\/strong>, we can determine how urgent your complaint is. Our triage officer will ask you a number of questions to assess the seriousness of your situation (the urgency). Sometimes we also ask standard questions that are mandatory.<\/p>\n\n\n\n<p>The triage nurse ensures that you get the right help at the right time as quickly as possible.<\/p>\n\n\n\n<p>Are you calling for someone else? Make s.v.p. dat you are with the patient and have the data at hand.<\/p>\n\n\n\n<p>Based on the telephone conversation, you will receive appropriate follow-up advice:<\/p>\n\n\n\n<p><strong>Possible outcomes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Self-care advice (triage consultation)<\/strong><br>In case of less urgent complaints, you will receive medical advice by telephone and you can contact your own GP the next working day.<\/li>\n\n\n\n<li><strong>Consultation at the General Practitioner<\/strong><br>You will be given an appointment. Please note: this is a target time. Patients with more urgency go first, so you may have to wait longer.<\/li>\n\n\n\n<li><strong>Visit of the general practitioner<\/strong><br>In some cases, the doctor will come to your home.<\/li>\n<\/ul>\n\n\n\n<p>What data does the triage nurse want to know about the patient?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Date of birth<\/li>\n\n\n\n<li>Address<\/li>\n\n\n\n<li>Phone number where you can be reached<\/li>\n\n\n\n<li>Name of GP<\/li>\n\n\n\n<li>BSN number<\/li>\n\n\n\n<li>Medication use<\/li>\n\n\n\n<li>Medical history<\/li>\n\n\n\n<li>Height of any fever<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We get a lot of phone calls every day. By calling first, we can determine how urgent your complaint is. Our triage officer will ask you a number of questions to assess the seriousness of your situation (the urgency). Sometimes we also ask standard questions that are mandatory. The triage nurse ensures that you get [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-54593","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why call first? - Huisartsenpost &#039;t Hellegat - English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haphellegat.nl\/en\/waarom-eerst-bellen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why call first? - Huisartsenpost &#039;t Hellegat - English\" \/>\n<meta property=\"og:description\" content=\"We get a lot of phone calls every day. 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